UOBScholar Hub
UOB Libraries created the UOBScholar Hub, an Institutional Repository (IR) for archiving and collecting all the research output of the UOB community. It aims to improve the visibility, usage and impact of research conducted at UOB. Materials included are: academic journal articles, conference papers and presentations, books and book chapters, ongoing research papers, reports and patents.
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https://scholarhub.balamand.edu.lb/handle/uob/2173| Title: | Investigating the root causes of patient delay in the healthcare industry | Authors: | Kobrossi, Jamil Bonnet, Mark Tabchoury, Patrick |
Affiliations: | Department of Business Administration | Keywords: | Socio-economic SEAM Hidden Costs Healthcare Safety Patient Delay |
Subjects: | Performance | Issue Date: | 2018 | Part of: | Theory and practice of socio-economic management | Volume: | 3 | Issue: | 2 | Start page: | 21 | End page: | 35 | Abstract: | This paper describes the use of the Socio-Economic Approach to Management to improve the effectiveness of a hospital in Lebanon. The leadership team and IT department were involved. The details of the process are described. The outcomes included improved commuication and morale, reduced hidden costs and the amount of time patients spent in the waiting area. |
URI: | https://scholarhub.balamand.edu.lb/handle/uob/2173 | Open URL: | Link to full text | Type: | Journal Article |
| Appears in Collections: | Department of Business Administration |
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