Please use this identifier to cite or link to this item: https://scholarhub.balamand.edu.lb/handle/uob/2173
Title: Investigating the Root Causes of Patient Delay in the Healthcare Industry
Authors: Kobrossi, Jamil 
Bonnet, Mark
Tabchoury, Patrick
Affiliations: Department of Business Administration 
Keywords: Socio-economic
SEAM
Hidden Costs
Healthcare
Safety
Patient Delay
Subjects: Performance
Issue Date: 2018
Part of: Theory and practice of socio-economic management
Volume: 3
Issue: 2
Start page: 21
End page: 35
Abstract: 
This paper describes the use of the Socio-Economic Approach to Management to improve the effectiveness of a hospital in Lebanon. The leadership team and IT department were involved. The details of the process are described. The outcomes included improved commuication and morale, reduced hidden costs and the amount of time patients spent in the waiting area.
URI: https://scholarhub.balamand.edu.lb/handle/uob/2173
Open URL: Link to full text
Type: Journal Article
Appears in Collections:Department of Business Administration

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