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Title: Investigating the root causes of patient delay in the healthcare industry
Authors: Kobrossi, Jamil 
Bonnet, Mark
Tabchoury, Patrick
Affiliations: Department of Business Administration 
Keywords: Socio-economic
Hidden Costs
Patient Delay
Subjects: Performance
Issue Date: 2018
Part of: Theory and practice of socio-economic management
Volume: 3
Issue: 2
Start page: 21
End page: 35
This paper describes the use of the Socio-Economic Approach to Management to improve the effectiveness of a hospital in Lebanon. The leadership team and IT department were involved. The details of the process are described. The outcomes included improved commuication and morale, reduced hidden costs and the amount of time patients spent in the waiting area.
Open URL: Link to full text
Type: Journal Article
Appears in Collections:Department of Business Administration

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