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Title: A study on achieving service quality through complaints management system
Authors: Sakr, Mariane
Advisors: Tannous, Sami
Subjects: Medical care--Evaluation--Abu Dhabi--Case studies
Health services administration--Abu Dhabi--Case studies
Health facilities--Complaints against--Abu Dhabi--Case studies
Issue Date: 2015
This paper aims to study the role of Health Authority of Abu Dhabi (HAAD) in highlighting the importance of having complaints management system in each healthcare organization that is regulated through policies and procedures stated by the authority. The study involved 101 participants from X hospital. The data is interpreted in SPSS showing Analysis of variance and Correlation analysis. Also, interviews are done with quality manager and hospital administrator on November 11, 2015.
Includes bibliographical references (p.45-46).

Supervised by Dr. Sami Tannous.
Rights: This object is protected by copyright, and is made available here for research and educational purposes. Permission to reuse, publish, or reproduce the object beyond the personal and educational use exceptions must be obtained from the copyright holder
Ezproxy URL: Link to full text
Type: Project
Appears in Collections:UOB Theses and Projects

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