Please use this identifier to cite or link to this item: https://scholarhub.balamand.edu.lb/handle/uob/7532
Title: "If you can't put yourself in someone else's shoes, you can't be a nurse" : a qualitative study on nurses compassion
Authors: Kertenian, Maria
Advisors: Azar, Mathilde 
Keywords: Compassion, nursing, compassionate care, empathy, registered nurses, nurse-patient relationship
Subjects: University of Balamand--Dissertations
Dissertations, Academic
Issue Date: 2024
Publisher: [Kalhat, Lebanon] : [University of Balamand], 2024
Abstract: 
Background: Nursing is viewed as a healing profession, where caring providers, in particularly
nurses, can influence patients’ journey through their compassion and sympathy. When caring for
their patients, nurses do not dissever patients’ body from mind, thus providing “holistic care”. In
Lebanon, due to the harsh circumstance the country is going through, nurses’ well-being and
emotional/mental stability are critical for compassionate care, a strong predictor for quality care.
Compassion is the key element in the engagement and nourishment of patient’s spirit, and
without it the care is missed or incomplete. It also brings outcomes that are favorable to patients,
their families, and the health care team. Being compassionate uses a holistic approach and
provides the quality of care as one would wish to receive if he/she is the patient, which brings
forward “humanization” of care. Thus, the aim of this study is to discover compassion from
Lebanese nurses’ perspective, while exploring both facilitators and the roadblocks that are
making the delivery of compassionate care difficult.
Design: A qualitative design was used to describe the real-life situations of the nurses in the
knowledge and implementation of compassion in nursing practice. The participants were full time registered nurses in one university hospital in Beirut, holding at least Bachelor of Science
degree and licensure in nursing practice in Lebanon with at least 6-months experience as bed side nurse. Purposeful sampling was used to select 2 to 3 participants with varied qualifications,
from various units to ensure heterogeneity and get rich data. A total of 10 semi-structured
interviews were carried. Data were analyzed using six-step Thematic Analysis.
Results: This study brought forth 5 themes: Compassion is innate, without it, care is lost;
compassion is the art of communication; compassionate care: taken away by work requirements;
reciprocal paybacks of compassionate care; sustaining compassionate care. The study showed
that nurses are aware of the significance of compassion and have the desire in always being
compassionate since it is an integral part of care, making nursing profession holistic and
complete. Also, participants considered teamwork, proper staffing, and effective communication
as the facilitators in the delivery of compassionate practice. Whereas, heavy workload,
inadequate staffing and non-supportive unit managers served as barriers.
Conclusion: Compassion is the precursor in building fiducial bonds between patients and nurses,
bringing favorable and incredible outcomes. When they are compassionately taken care of,
patients demonstrate loyalty and appreciation in return.
Description: 
Includes bibliographical references (p. 59-62)
URI: https://scholarhub.balamand.edu.lb/handle/uob/7532
Rights: This object is protected by copyright, and is made available here for research and educational purposes. Permission to reuse, publish, or reproduce the object beyond the personal and educational use exceptions must be obtained from the copyright holder
Type: Thesis
Appears in Collections:UOB Theses and Projects

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