Please use this identifier to cite or link to this item: https://scholarhub.balamand.edu.lb/handle/uob/7504
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dc.contributor.advisorMrad, Myriam A.en_US
dc.contributor.authorMatar, Yara M.en_US
dc.date.accessioned2024-09-12T12:08:26Z-
dc.date.available2024-09-12T12:08:26Z-
dc.date.issued2024-
dc.identifier.urihttps://scholarhub.balamand.edu.lb/handle/uob/7504-
dc.descriptionIncludes bibliographical references (p. 21-22)en_US
dc.description.abstractHERA, a health NGO constantly working on improving conditions for people and their surroundings, has several plans and aims set, to achieve a healthier environment for all living things; however, in order for it to be able to properly attain its goals, with the right quality of services provided, it must resort to the implementation of a Quality Management System. The latter is a defined system which dictates all practices, procedures and tasks required for high quality levels. In this study, the intern focused on the importance of a QMS, while delving into the building of one for HERA. In fact, she worked on setting all QMS aspects, from HR to Purchase to Quality to Sales, all the way to Storage. The whole process took around 2 months. Finally, one with all forms and documents, dictating matters from job descriptions to actual processes, were set. After that, both, local and global recommendations and policies, tailored to the NGO’s conditions, were worked on, in order to have this system implemented and later taken care of, sustainably. This is because a QMS not only allows for the making of services in HERA smoother and more efficient, but it also promotes higher standards of quality thus providing the people with healthier outcomes.en_US
dc.description.statementofresponsibilityby Yara M. Mataren_US
dc.format.extent1 online resource (viii, 22 pages) : tablesen_US
dc.language.isoengen_US
dc.publisher[Kalhat, Lebanon] : [University of Balamand], 2024en_US
dc.rightsThis object is protected by copyright, and is made available here for research and educational purposes. Permission to reuse, publish, or reproduce the object beyond the personal and educational use exceptions must be obtained from the copyright holderen_US
dc.subjectQuality management system, risk management, KPIs, SOPs, documents, qualityen_US
dc.subject.lcshUniversity of Balamand--Dissertationsen_US
dc.subject.lcshDissertations, Academicen_US
dc.titleQuality management system of HERA : the overviewen_US
dc.typeThesisen_US
dc.contributor.corporateUniversity of Balamanden_US
dc.contributor.departmentDepartment of Public Healthen_US
dc.contributor.facultyFaculty of Health Sciencesen_US
dc.contributor.institutionUniversity of Balamanden_US
dc.date.catalogued2024-09-12-
dc.description.degreeMaster of Public Healthen_US
dc.description.statusUnpublisheden_US
dc.relation.ispartofbookseriesUniversity of Balamand. Graduate Project. PHen_US
dc.rights.accessrightsThis item is not approved for publicationen_US
Appears in Collections:UOB Theses and Projects
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