Patient food services satisfaction survey at Al-Hayat hospital

Abstract

This practicum employed a cross-sectional survey to assess the satisfaction of patients towards the food services at Al-Hayat Hospital in Chiyah, Beirut. The purpose of this practicum is to investigate the perception of patients towards the variety, quality and satisfaction of the food services they received during their hospitalization. The objectives of this practicum are to include foodservices are a crucial aspect of patient satisfaction, emphasizing on meet the dietary needs and preferences of patients. This practicum started from December 2023 till April 2024, covering a total of 350 hours. After reviewing the literature, a survey was developed with a total of 27 questions that included all the parameters that impacts hospital meal satisfaction. This survey was placed on google forms and linked to a QR code. This QR code was printed and distributed on the meal tray to a total of 200 patients that fits the inclusion criteria. A total of 50 responses were collected and analyzed using excel and SPSS. The results revealed the importance of these variables in offering a high-quality of food services. Patient satisfaction was greatly impacted by elements like meal taste and meal presentation. And the following two variables courtesy of tray worker and appearance of tray worker were borderline significant. Nonetheless, it was discovered that elements including meal enjoyment, variety, freshness of products, and portion size had an insignificant impact on food services satisfaction. The results highlight the importance of prioritization of meal presentation, flavor, and maintaining a high standard of hygiene and professionalism of tray workers. These results will help to impact the patient food services satisfaction at Al-Hayat Hospital.