Please use this identifier to cite or link to this item: https://scholarhub.balamand.edu.lb/handle/uob/7409
Title: Patient food services satisfaction survey at Al-Hayat hospital
Authors: Barakat, Serena
Advisors: Saliba, Jessica 
Keywords: Satisfaction. food services, patients, quality, hospital
Issue Date: 2024
Abstract: 
This practicum employed a cross-sectional survey to assess the satisfaction of patients towards the food services at Al-Hayat Hospital in Chiyah, Beirut. The purpose of this practicum is to investigate the perception of patients towards the variety, quality and satisfaction of the food services they received during their hospitalization. The objectives of this practicum are to include foodservices are a crucial aspect of patient satisfaction, emphasizing on meet the dietary needs and preferences of patients. This practicum started from December 2023 till April 2024, covering a total of 350 hours. After reviewing the literature, a survey was developed with a total of 27 questions that included all the parameters that impacts hospital meal satisfaction. This survey was placed on google forms and linked to a QR code. This QR code was printed and distributed on the meal tray to a total of 200 patients that fits the inclusion criteria. A total of 50 responses were collected and analyzed using excel and SPSS. The results revealed the importance of these variables in offering a high-quality of food services. Patient satisfaction was greatly impacted by elements like meal taste and meal presentation. And the following two variables courtesy of tray worker and appearance of tray worker were borderline significant. Nonetheless, it was discovered that elements including meal enjoyment, variety, freshness of products, and portion size had an insignificant impact on food services satisfaction. The results
highlight the importance of prioritization of meal presentation, flavor, and maintaining a high standard of hygiene and professionalism of tray workers. These results will help to impact the patient food services satisfaction at Al-Hayat Hospital.
Description: 
Includes bibliographical references (p. 39-40)
URI: https://scholarhub.balamand.edu.lb/handle/uob/7409
Rights: This object is protected by copyright, and is made available here for research and educational purposes. Permission to reuse, publish, or reproduce the object beyond the personal and educational use exceptions must be obtained from the copyright holder
Ezproxy URL: Link to full text
Type: Project
Appears in Collections:UOB Theses and Projects

Show full item record

Record view(s)

46
checked on Oct 3, 2024

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.