Innovative model in NGO management: implementation of SEAM as a consulting management methodology

Abstract

This paper is a qualimetrics research to show how the Socio-Economic Approach to Management (SEAM) methodology is the pathway to create a sustainable Non-Governmental Organization (NGO). It describes the framework of an effective organization built on the basis of quality that is utilized as an asset affecting productivity and efficiency in a positive manner. Quality is demonstrated by deep digging into the current internal and external challenges of NGOs and applied in the context of an actual intervention research in an NGO in the Lebanese context. This longitudinal intervention carried out during two years started by diagnosis of dysfunctions and portrayal of initial status of the organization followed by escorting the execution of the different stages of the transformational projects and later performing assessment for realization of key achievements. This intervention research shows that SEAM methodology paves the route towards a sustainable organization characterized by quality of functioning and services with a cross-cutting quality of management. The term quality is presented in a theory-based as well as conceptual perspective.