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Title: Increasing profitability by minimizing hidden costs in hospital inpatient revenue cycle using socio-economic approach to management (SEAM)
Authors: Olleik, Adel
Advisors: Tabchoury, Patrick
Savall, Henri
Subjects: Management--Social aspects--Case studies
Management--Economic aspects--Case studies
Issue Date: 2017
Healthcare is a growing sector with an increasing demand for more efficiency in performance and better quality of services. Sustainable performance is vital with an increasing market competition, elevating patients expectations, progressive reinforcing of insurance bodies terms on hospitals under managed care policies, and wide spreading of accreditation standards. This creates a real challenge for policy makers and healthcare managers that are governing hospitals though management methodologies and tools with questionable effectiveness. This paper studies the impact of a holistic approach to identify and analyze critical drivers for better performance and productivity in revenue cycle of hospitals in Reception-Admission-Billing (RAB) department using the Socio-Economic Approach to Management (SEAM). SEAM is a people-centered systematic organizational development methodology that "can be considered as a machine for negotiating innovative solution, with the underlying goal of reducing the dysfunctions experienced by the enterprise" (Savall, 2007). SEAM factors both peoples perceptions and financial data into analysis.
Includes bibliography (p. 180-186).
Rights: This object is protected by copyright, and is made available here for research and educational purposes. Permission to reuse, publish, or reproduce the object beyond the personal and educational use exceptions must be obtained from the copyright holder
Ezproxy URL: Link to full text
Type: Thesis
Appears in Collections:UOB Theses and Projects

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