Please use this identifier to cite or link to this item: https://scholarhub.balamand.edu.lb/handle/uob/7776
Title: Primary healthcare center quality assessment : risk, patient satisfaction, and burden and staff capacity
Authors: Saab, Hilda
Advisors: Saliba, Jessica 
Keywords: Public health, primary healthcare center, risk and safety, patient satisfaction, staff burden and capacity, quality of services
Subjects: University of Balamand--Dissertations
Dissertations, Academic
Issue Date: 2024
Publisher: [Kalhat, Lebanon] : [University of Balamand], 2024
Abstract: 
As quality is one of the most important factors in healthcare, it is crucial to
implement interventions, constantly assess the quality of services, and identify its
relationship with other factors. Since primary healthcare is the cornerstone of
healthcare systems, this project will be assessing three main factors proven to affect
the quality of healthcare services provided. Based on literature, safety and risk,
healthcare workers’ burden and capacity, and patients’ satisfaction, have been proven
to have an inverse relationship with the quality of health services provided at
healthcare facilities. Through this project, the intern assessed the possible risks
present at a primary healthcare center, Shoueifat Medical Center, along with two other
components, employees’ burden and capacity, and patients’ satisfaction. The aim of
the project was to draw recommendations based on the assessments’ results to
improve the quality of services provided at the center. The results were concluded
from the data collection that was implemented using the Safety Risk Assessment tool
(SRA), Maslach Burnout Inventory (MBI), Patient Satisfaction Questionnaire (PSQ 18), and a customized capacity building needs questionnaire. The results of the
surveys were promising with recommendations suggested for improvements,
especially for the risks and safety component. From this experience, the intern gained
various skills and knowledge, in addition, to using the theoretical understandings and
techniques learned from several courses offered by the Public Health Department at
the University of Balamand.
Description: 
Includes bibliographical references (p. 45-49)
URI: https://scholarhub.balamand.edu.lb/handle/uob/7776
Rights: This object is protected by copyright, and is made available here for research and educational purposes. Permission to reuse, publish, or reproduce the object beyond the personal and educational use exceptions must be obtained from the copyright holder
Type: Thesis
Appears in Collections:UOB Theses and Projects

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