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Title: Standardizing employees' behavior : effect of customers' complaints handling on the number of retained customers in Lebanese banks-case of Credit Libanais
Authors: Hanna, Maria
Advisors: Sahli, Sadek
Subjects: Banks and banking--Standardization
Banks and banking--Lebanon--Personnel management
Issue Date: 2013
Includes bibliographical references (p.93-100).

Supervised by Dr. Sadek Sahli.
Rights: This object is protected by copyright, and is made available here for research and educational purposes. Permission to reuse, publish, or reproduce the object beyond the personal and educational use exceptions must be obtained from the copyright holder
Type: Project
Appears in Collections:UOB Theses and Projects

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