UOBScholar Hub
UOB Libraries created the UOBScholar Hub, an Institutional Repository (IR) for archiving and collecting all the research output of the UOB community. It aims to improve the visibility, usage and impact of research conducted at UOB. Materials included are: academic journal articles, conference papers and presentations, books and book chapters, ongoing research papers, reports and patents.
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Browsing by Subject Banks and banking--Standardization
Showing results 1 to 1 of 1
| Issue Date | Title | Author(s) |
|---|---|---|
| 2013 | Standardizing employees' behavior : effect of customers' complaints handling on the number of retained customers in Lebanese banks-case of Credit Libanais | Hanna, Maria |